Common firewall issues and configuration errors that lead to failed ICE candidate collection
When using an ICE Server Tester, you might sometimes see that only "Host" candidates are gathered, but no "Srflx" (STUN) or "Relay" (TURN) candidates appear. This is a clear sign of a connectivity bottleneck.
How to Fix it: Always start by testing with a known public STUN server (like Google's). If that works but your custom TURN server doesn't, the issue is likely in your server configuration or your firewall's port 3478.
Use our professional-grade ICE Tester to check your STUN/TURN server connectivity and latency in real-time.
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